Welcome to ASCM Houston!

We provide APICS certification classes, professional development meetings, plant tours and more. Join ASCM Houston Chapter's 800+ members to start learning, sharing, collaborating, networking and growing.

From Your Voice to Our Action

As summer comes to a close, the ASCM Houston Board has been hard at work planning for the future of our chapter and our supply chain community.

At our recent annual strategic planning session, we focused on one important question:

How can ASCM Houston continue delivering meaningful value to our members and the broader supply chain community?

This year's conversation was guided by something especially important: your feedback.

Through our annual Voice of the Customer survey, members shared what they value most, where we are succeeding, and where we have opportunities to improve. Thank you to everyone who took the time to participate.

Listening and Taking Action

At ASCM Houston, feedback doesn't sit on a shelf. Last year's survey directly influenced many of the initiatives we've launched:

• Expanded in-person Professional Development Meetings, with approximately 30% of events now held face-to-face.
• Delivered four AI-focused programs exploring the impact of artificial intelligence on supply chains.
• Improved accessibility by posting virtual PDM recordings to the ASCM Houston YouTube channel within seven days of each event.

These actions reflect our commitment to turning member feedback into meaningful improvements.

What We Heard This Year

This year's survey results revealed two primary reasons members engage with ASCM Houston:

✅ Networking and professional connections (50%)

✅ Learning and professional growth (50%)

Members continue to value opportunities to:

• Build relationships with fellow supply chain professionals
• Learn from industry experts
• Explore emerging trends and technologies
• Advance their careers through education and professional development

We also heard that while in-person networking remains highly valued, time constraints, competing priorities, and commute challenges can limit participation. Members encouraged us to continue providing flexible ways to engage through virtual access, varied event locations, and programming that fits busy schedules.

Strong Results, Stronger Commitment

We were encouraged by several key metrics:

• Net Promoter Score (NPS): +71 overall
• NPS among members: +80
• 87% satisfaction rate with the overall ASCM Houston experience
• 93% relevance rating for our programs and services

While we're proud of these results, we see them as a foundation to build upon, not a finish line.

Protect, Improve, Explore

During our strategic planning session, the Board identified three focus areas based on your feedback:

Protect

• Professional development
• Networking opportunities
• Relevant content
• Effective communication

Improve

• Accessibility across time and geography
• Member engagement
• Intentional networking experiences

Explore

• AI and emerging supply chain topics
• Career development initiatives
• Regional programming
• Community service opportunities

Turning Plans into Action

The most important outcome of our planning session was accountability. Board members identified specific actions and personal commitments to advance these priorities.

Because ASCM Houston is powered by volunteers, creating an exceptional member experience requires collective effort and shared ownership.

And that includes you.

Whether you attend an event, earn a certification, participate in WISC or Future Leaders, watch a virtual PDM, volunteer, or simply stay engaged with our community, our goal is to help you:

Learn. Connect. Grow. Lead.

Looking Ahead

In the months ahead, we'll continue sharing updates on our progress, spotlighting member resources, and showcasing new opportunities to connect and learn.

Most importantly, we'll continue listening.

The Voice of the Customer survey may occur once a year, but hearing from our members is an ongoing commitment.

Thank you for being part of ASCM Houston and allowing us to be part of your professional journey.

Warm regards,

Tammy Giesler-Hagans
President, ASCM Houston Chapter